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Llyn.net FAQ (Frequently Asked Questions)

Category: Main -> Bandeang - Broadband help

·  I've registered but the figures havent gone up- why?
·  What hapens when the exchange reaches the trigger level ?
·  Which broadband ISP should I choose?

·  I've registered but the figures havent gone up- why?

As of 27th of April 2004, BT have scrapped the registration scheme, in favour of the new planned roll out scheme. This infoormation is as of 27-4-04 out of date!- The trackers can take up to 48 hours to update from the time we enter the data into the system. It has only been taking between 1hr and 3hrs for the graphs to change, but since BT anounced trigger levels on all 2300 exchanges during late November, we have noticed longer delays.

If you registered through an ISP, (not our form), then some ISPs enter the data daily into the system, others generate spreadsheets of data that are periodically sent to BT. Also only those lines that show up as possibly being able to receive ADSL are countered, lines that are too long or out of range will not be counted.

Additionally if the phone number is submitted a second time it will not increase the count. (we do, however, keep a track of the duplicate registrations on the llyn.net fora) this information can be found if you go to the forum, then choose - Cyfnewidfeydd - Excanges, stats. When you click on your exchange, you will see something like- dup-6 (this means there are 6 duplicates.)

Using this information, if you re-register, and the dup moves to 7, you know that you have been counted! (there is one catch with this though, if you re-register with the same ISP, it will not count as a duplicate, and it will not be added to the figures.)

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·  What hapens when the exchange reaches the trigger level ?

1. Initial validation
As soon as an exchange reaches the trigger level, BT Wholesale validates the registrations for that exchange in addition to the validations that are carried out as triggers are registered. If any obvious anomalies are identified, these are checked with the service providers who provided those registrations.

If the service provider agrees there are irregularities, these registrations will be removed. The count will be reset and the exchange carries on collecting demand.

Up until 17th of December 2002 there was a confirmation process, this has now been abolished, and after the initial validation, the second phase is -

2. Exchange upgrade
After the trigger has been reached, BT will announce the exchange has entered the Build phase.

The upgrade of the exchange may take up to 12 weeks, depending on the complexity of the exchange build process. It takes one to three weeks from trigger date to get an RFS date.

ISPs at this stage (from 15th Jan 2003) can place orders from customers for the service. This orders will then be fullfilled once the exchange is ready for orders, i.e. you place this order you will be getting ADSL.

3. Go live date / Ready For Service date
Once the upgrade is underway and we are clear about how long the exchange will take to upgrade, the exchange will be issued with an RFS date. At this point, the exchange details and availability date will be added to the 'Availability Checker' and internal systems.

The RFS date is generally the earliest date an order can be activated, generally people start to be connected a few days after the RFS date.

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·  Which broadband ISP should I choose?

At any time after the exchange RFS date is announced, ISPs will accept orders for Broadband. We'd like to encourage you think carefully about your choice of ISP.

In particular, please do not just automatically go and select BT, because they provide your phone line. BT is not the cheapest ISP and it is certainly not the best. (personal opinion) Most Isp's will give you a monthly contract, and migration fees between Isp's have virtually vanished since BT's price drop of 6-5-04.
If you are not a heavy user, a lot of Isp's are now offering capped data transfer packages at sub £15 prices, (the same as dial-up modem prices!) Here are a few-
ISPs of the Plusnet fold, Force 9 and Free-Online have joined in the sub £15 barrier for a 512k broadband package. Also announced is migration from a rival ISP to Plusnet, F9 or Free-Online will attract free migration. - just hours after NDO announced the same.
(1-5-04) saw Plusnet announce details of their new "Broadband Home Lite" offering, available for £14.99, but carrying a 1GB per month data allowance..
It seems the offer is quite popular too, with Plusnet citing that 20% of new subscribers are choosing the product. It would be interesting to see what proportion of this 20% are new subscribers or those migrating from other packages, helping to establish if consumers are slowly turning to a metered service after the reality that an unlimited data transfer package is simply not justified by the extra cost.
Prices are continualy changing, therefore you should use - ADSLguide to find out more about and compare ISPs. and current pricing
We do not particularly want to recommend any specific ISP, but we are going to mention six that you should consider very carefully:

Flexible Broadband Serviceseclipse
Eclipse: Are one of the very best for reliability, speed and service. They are one ISP that has provided support to our campaign - and for this reason they come at the top of the list (well that and it's their alphabetical position anyway!). Their prices are also reasonable. Monthly cost from £17.99 per month inc VAT.

They have recently (June 2004) started a totally new concept with the Flex accounts. What this means is that you can "turn up" the speed from a 512k to 1meg or even 2meg if you want to do some heavy downloading.

To give some idea of what the cost of using the flexing is like, you would need to run the Flex Home 250 product for 119 hours at its 500kbps step, before you exceeded the Flex Home 500 price. This works out at roughly 4 hours a day of 0.5Mbps. Another example is the Home 500 product, which will flex to 1Mbps for 9p per hour, this means if you run at 1Mbps for 2 hours a day every day of the month, your monthly fee would be around £30. There is also no fee for upgrading or down grading within the product types, and you can book multiple hours flex time, e.g. for a whole weekend. More details are on the Eclipse website.

This flexible bandwidth approach is quite different to the bandwidth limited approaches of other providers. It means that people can run on the baseline 250 and 500kbps packages with no worries, but if they want to download a large game patch/demo or simply browse faster they can switch the speed up a notch or two.
[as a footnote, if you do sign-up with eclipse, put pwllhelibb in the refferer box and it will earn us extra brownie points :-) ]

Freedom2Surf: is cheap and very cheerful! At £22.50 per month, no sign-up fee, 20 email accounts, 50MB of web space, and a £10 reward if you refer friends, you can't complain! They also give you a fixed IP address as standard (and if you don't know what a fixed IP is, you don't care). We have spoken to several of their users who are universally positive about them.

MetroNet: Offer an interesting service if you are a lighter user. They offer a product at about £12 per month with additional charges for higher levels of data traffic. However, the charges are capped at about £28 pounds per month. Many users would probably not exceed the data volume included in the £12 per month charge (200MB).
Metronet are rated highly for customer service. However, they are fairly small and expanding fast - so whether they will stay this competitive, only time will tell.

Nildram: Are more or less on a par with Eclipse and a little cheaper at around £23 per month inc VAT. They are reckoned to be about the best ISP for gamers.

PlusNet is currently one of the cheapest suppliers of unmetered 512 Kbps home services - their cheapest package is now around £22 per month. (they also offer a 1Gb capped £14.99). They offer a number of valuable 'extras' as part of their package, including 'free' web space. See their site for details.

Zen: Another one of the best. Very comparible to the likes of Eclipse and Nildram, but a little more expensive with packages from £28 per month. A good choice for businesses.

(All figures are correct at time of writing and include VAT, Go to ADSLguide though and check out the current position).

The nice people at K2 in Pwllheli have also got a list together, so here are some more suggestions, this time some of the offerings from the 'big boys' in the ISP marketplace, some that offer free modems etc for that no-hassle hook-up -

Freeserve (a wanadoo co.) is currently one of the cheapest suppliers for of unmetered 512 Kbps home services - their cheapest package is now around £23.82 per month. They offer a £27 a month with free connection and modem, and possibly important, monthly contracts. See their site for details. - http://www.freeserve.com/time/broadbandaccess/

AOL AOL (a big american co.) is currently the bigest ISP in the world, but is big beautifull???/ unmetered 512 Kbps home services - their cheapest package is now around £27.99 per month. They also offer a £34.99 1mb service, both with free connection and modem. See their site for details. - http://www.aol.co.uk/broadband

Tiscali: Another big player, but constantly outperformed by the others above as far as speed, quality of service, etc, they do, however, kick off with an in-expensive package from £15.99 per month for a 150k connection (midband). A good choice for the cost consious.
They do offer free connection and free modem on all three offerings - the 150k @ £15.99/month, 256k @ £19.99/month, 512k @ £24.99/month,

BT: The big mamma. Very comparible to the other hosehold names, but a little more expensive with packages from £27.00 per month. A good choice for businesses. Connection Fee Free if ordered on or before 31 March 2004, Otherwise £30.00.
Modem £25 for the 512k offering, or £69.00 for the £28 1mb offering.
Both of the above are for 12 month contracts!!!!
Check out all BT's curent options at an independant site- HERE

Now if youve taken all that on-board, and can make it to K2 to buy your adsl modem or pcworld, or inmac.co.uk etc, and you live in Pwllheli, Llithfaen,Tudweiliog, Botwnnog, Llanbedrog, Chwilog, Nefyn or Abersoch , happy surfing, come join us in the fast lane. N.B. as stated at the top of this section if your confused, try here - ADSLguide to find out more about and compare current ISPs and pricing.

we've never (intentionaly) given anyone a bum steer, and don't intend to start now.

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